## Return & Refund Policy

Last updated: 2026

At **Biila Store**, customer satisfaction is important to us. If you are not satisfied with your purchase, you may request a return or refund according to the terms below.

### Return Period

Customers may request a return or exchange within **7–14 days** from the date of receiving the order.

### Return Conditions

To be eligible for a return, the following conditions must be met:

* The product must be **unused**

* The product must be in its **original condition and packaging**

* Proof of purchase or **order number** must be provided

### Non-Returnable Items

Certain products may not be eligible for return, including:

* Used items

* Products damaged due to misuse

* Personal or hygiene products once opened

### How to Request a Return

To request a return or exchange:

1. Contact our customer support team through the website

2. Provide your order number and reason for return

3. Wait for confirmation from our support team

### Refund Processing

Once the returned product is received and inspected, the refund will be processed.

Refunds may take **3–10 business days** depending on the original payment method.

### Return Shipping Costs

* If the return is due to a **defective product or an error from the store**, Biila Store will cover the shipping cost.

* If the return is due to **customer preference**, the customer may be responsible for return shipping fees.

### Contact Us

For any questions regarding returns or refunds, please contact our support team through the website.